Everything was explained to me more than once, so I felt confident about the surgery.
Very courteous personnel.
I was so nervous before the surgery, but the nursing staff was wonderful.
Specialty Surgical Center Patient Safety "Never Events"
Specialty Surgical Center is dedicated to patient safety and quality care. Our surgeons and trained medical staff understand the importance of creating a comfortable and safe environment for our patients. Our team believes in following these standards:
#1 Never ignore a helpful suggestion. Our patients are our greatest source of learning.
#2 Never point blame. We believe in accountability for our own actions and making things right.
#3 Never ignore a concern or need. We treat everyone as we would treat our family.
#4 Never demean someone simply because we do not agree.
#5 Never treat an individual in a manner which makes them feel insignificant. We always use compassion and respect to address each individual's unique needs.
#6 Never compromise patient safety. Our team adheres to all policies and procedures designed to reduce error and promote positive patient outcomes.
#7 Never disrespect a colleague. We work together in a collaborative effort to better the patient experience.
#8 Never take the center of focus off of the patient.